Business Process Quality Management

Major: International Business
Code of subject: 7.292.01.M.20
Credits: 5.00
Department: Management and International Business
Lecturer: Dc. Sc. in Economics, associated Prof. Shulyar Roman
Semester: 2 семестр
Mode of study: денна
Learning outcomes: GLO 4. Make informed decisions on the problems of international economic relations under uncertain conditions and requirements. GLO 5. Assess the complexity of tasks in planning activities and processing its results. GLO 9. Monitor, analyze, evaluate the activities of global firms (corporations, strategic alliances, consortia, unions, trusts, etc.) in order to identify their competitive positions and advantages in world markets. GLO 13. Identify changes in market conditions under the influence of uncertain factors, carry out their comparative analysis, critically evaluate the consequences of ideas and decisions in order to predict trends in global markets. Kn 1. Conceptual knowledge acquired in the process of learning and / or professional activity at the level of the latest achievements, which are the basis for original thinking and innovation, in particular in the context of research. Kn 2. Critical comprehension of problems in education and / or professional activity and on the border of subject branches C 1. Clear and unambiguous providing of own conclusions, as well as knowledge and explanations that substantiate them, to specialists and non-specialists, in particular to students. АR 1. Decision-making in complex and unpredictable conditions, which requires the application of new approaches and forecasting skills.
Required prior and related subjects: Prerequisite: International Strategic Management co-requisite: Business Planning of Export and Import Activities
Summary of the subject: The place and role of quality in the enterprise management system: basic concepts and definitions in the field of quality, economic aspects of quality, quality and competitiveness; legal aspects of quality assurance, quality indicators. stages of quality management development: stages of quality management development in Ukraine; quality standards as tools for planning and organizing in the quality management system: basic concepts and definitions of standardization, state standardization in Ukraine, standardization in enterprises, the International Organization for Standardization (ISO); motivation of personnel in quality management systems: values ??and approaches to motivation of personnel in quality systems, search for opportunities to increase the level of motivation of personnel in quality systems; functions of control and regulation of quality management systems: principles of quality management systems, monitoring of quality management systems, structure of quality management system, general requirements to quality management system and responsibility of top management, resources in quality management system, statistical methods of quality management, graphic methods of statistical quality control , non-compliance control and improvement in the quality management system.
Assessment methods and criteria: final control in the form of a differentiated test based on the results of assessment: laboratory works (20%), independent (10%) and individual works (10%), oral examination (20%), testing (40%)
Recommended books: 1. Bychkivsky RV Quality Management. Certification: Textbook. way. /, PG Stolyarchuk, LI Sopilnyk, OO Kalinsky. - К .: Школа, 2005. - 432 с 2. Bezrodna SM Quality Management: textbook. way. for students of economic specialties / Bezdrona CM - Chernivtsi: PVKF "Technodruk", 2017. - 174 p. 3. Kostyuchenko MP Theoretical and methodological aspects of quality management. Part I: Textbook. - К .: Кондор, КОО, 2019. - 424 4. Panchenko M. Quality management: theory and practice. Tutorial. - Kyiv: Center for Educational Literature, 2018. - 340 p. 5. Shulyar RV, Shulyar NV QUALITY MANAGEMENT. Tutorial. - Lviv: Lviv Polytechnic National University Publishing House, 2011. - 160 p.