Analysis and improvement of passenger service quality on bus route №37 in Lviv
Students Name: Lukovskyi Andrii Ihorovych
Qualification Level: magister
Speciality: Cargo and Transport Management
Institute: Institute of Mechanical Engineering and Transport
Mode of Study: full
Academic Year: 2024-2025 н.р.
Language of Defence: ukrainian
Abstract: The passenger transportation system in urban transport in Ukraine has unique characteristics that determine its efficiency and service quality. Urban transport includes buses, trolleybuses, trams, subways, as well as taxis and custom routes that provide transportation within cities and their suburbs. The urban passenger transportation system in Ukraine requires a comprehensive approach to improve service quality. This involves fleet renewal, infrastructure modernization, route network optimization, and service enhancement. The integration of modern technologies, such as electronic ticketing and real-time transportation monitoring systems, is also crucial for efficient traffic management and passenger convenience. A holistic approach will not only enhance comfort but also reduce the load on the transportation network, resulting in more efficient and reliable service for citizens. Lviv’s passenger transportation system includes various modes of transport such as buses, trolleybuses, trams, taxis, and minibuses. It ensures connectivity between different parts of the city and suburbs, playing a vital role in supporting residents’ mobility. Key Tasks Completed During the Study: 1. Analyzed the features of organizing passenger transportation on this route. 2. Examined vehicle characteristics, driver schedules, and trip timetables. 3. Identified key issues affecting transport service quality. 4. Calculated the average occupancy rate of vehicles on the route. 5. Assessed schedule compliance and adherence to bus intervals. 6. Evaluated passenger satisfaction levels with the provided services. 7. Identified the positive impact of proposed measures on reducing passenger waiting time. 8. Achieved an improved level of satisfaction among city residents regarding transport services. Keywords: passenger flow analysis, timetable scheduling, peak hours, route optimization, bus frequency, vehicle occupancy, transport efficiency, urban bus transport, passenger flow assessment, service quality improvement, urban transport infrastructure, passenger flow monitoring, transport logistics, urban public transport, bus stops, carrier, transport process modeling, schedule planning. List of References 1. Levkovets P.R., Ignatenko O.S., Maruny V.S. On the Concept of State Policy in Passenger Transportation. Bulletin of the National Transport University and Transport Academy of Ukraine. Issue 5/2001. Pp. 56–59. 2. Bosniak M.H. Passenger Automotive Transportation. Kyiv: Publishing House "Slovo," 2009. P. 272. 3. Vakulenko K.Ye. Selection of a Vehicle for Urban Passenger Transport Routes: Dissertation for a Candidate of Sciences: 05.22.01, 2009. 4. Vakulenko K.Ye., Dolya K.V. Features of Managing Urban Passenger Transport Systems. [Text]: Monograph / K.Ye. Vakulenko, K.V. Dolya. – Kharkiv: NTMТ, 2013. P. 171.