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Organization of Information Technology (IT) at the Enterprise
Major: Cybersecurity
Code of subject: 6.125.04.E.122
Credits: 5.00
Department: Information Security
Lecturer: Professor Opirskyy Ivan
Semester: 5 семестр
Mode of study: денна
Learning outcomes: 1. Knowledge and understanding of scientific principles underlying cybersecurity and information technology;
2. Possession of methods of general scientific analysis in the field of information technology and information security;
3. Be able to assess the compliance of the information protection system of the automated system to its purpose in accordance with the requirements of applicable standards;
4. Systematically think and apply creative abilities to the formation of fundamentally new ideas in the field of information security;
5. Identify, classify and describe work in the field of information security.
Required prior and related subjects: Ensuring business continuity and information security
Summary of the subject: Introduction. The concept of information technology. Information technology in various fields of human activity. The role of IT in business. The concept of IT strategy and IT architecture of the enterprise or organization. Service life cycle.
SERVICE STRATEGY - Building a strategy as a stage of the service life cycle. Functions and processes in the service life cycle. Process: DEMAND MANAGEMENT - Demand management. Fundamentals of planning. Four "P" Building Strategies. Determining the capabilities and value of the service.
Process: SERVICE PORTFOLIO MANAGEMENT - Service portfolio management. Process: FINANCIAL MANAGEMENT - financial management. Return on investment - ROI
SERVICE DESIGN - Design of services as a stage of the life cycle. Basic aspects of design. Further actions in the framework of service design. Models for designing and providing services
Process: SERVICE CATALOG MANAGEMENT - Service catalog management. Process: SERVICE LEVEL MANAGEMENT - Service level management. Process: CAPACITY MANAGEMENT - Capacity Management. Process: AVAILABILITY MANAGEMENT - Availability Management.
Process: IT SERVICE CONTINUITY MANAGEMENT - Service continuity management. Process: INFORMATION SECURITY MANAGEMENT - Information Security Management. Process: SUPPLIER MANAGEMENT - Supplier Management
SERVICE TRANSITION - Transformation (implementation) as a stage of the service life cycle. Basic principles of the transformation stage. Transformation planning and support.
Process: CHANGE MANAGEMENT - Change Management. Process: SERVICE ASSET AND CONFIGURATION MANAGEMENT - Asset and configuration management
Process: RELEASE AND DEPLOYMENT MANAGEMENT - Release and Deployment Management as part of Service Transformation
Process: SERVICE VALIDATION AND TESTING - Confirmation and testing of services. Process: CHANGE EVALUATION - Evaluation of changes. Process: KNOWLEDGE MANAGEMENT - Knowledge Management
SERVICE OPERATIONS - Operation of services as a stage of the life cycle of services. Process: EVENT MANAGEMENT - Event management.
Process: INCIDENT MANAGEMENT - Incident management. Function: Service Desk - technical support
Process: REQUEST FULFILLMENT - Manage service requests. Process: PROBLEM MANAGEMENT - Problem management. Process: ACCESS MANAGEMENT - Access control. Relationship of operational processes with other stages of the life cycle. Change management
CONTINUAL SERVICE IMPROVEMENT - Continuous improvement of services as a stage of the service life cycle. Basic principles of continuous improvement of services.
7-step improvement process. Reporting. Measurement of services. ROI for continuous service improvement. Business issues to CSI. Service Level Management (SLM) and CSI
Assessment methods and criteria: Current control -30 points
Exam (with oral component) - 70 points
Recommended books: 1. ITIL Foundation / Stationery Office (Great Britain), Alexos Stationery Office, 2019 (ISBN 0113316070, 9780113316076), - 209 ст.
2. ITIL® Foundation Handbook PDF (Pocketbook from the Official Publisher of ITIL) itSMF UK / TSO (The Stationery Office), - 243 ст.
3. ITIL® V3 Foundation Exam - The Study Guide Editors (Inform-IT): Jan van Bon (Managing editor) / Van Haren Publishing, Zaltbommel, - 245 ст.
1. ITIL For Dummies Paperback / For Dummies; 2011 edition (April 23, 2012), - 392 ст.
2. ITIL For Beginners: The Complete Beginner's Guide To ITIL 2nd Edition / TSO (The Stationery Office), - 158 ст.
3. ITSM: QuickStart Guide - The Simplified Beginner's Guide To IT Service Management 1st EditionPaperback / ClydeBank Media LLC; 1 edition (May 19, 2016), - 110 ст.
Organization of Information Technology (IT) at the Enterprise (курсовий проєкт)
Major: Cybersecurity
Code of subject: 6.125.04.E.123
Credits: 3.00
Department: Information Security
Semester: 5 семестр
Mode of study: денна