Consumer Protection

Major: Business, Trade and Exchange Activities
Code of subject: 6.076.00.O.025
Credits: 4.00
Department: Ecological Politics and Environment Protection Management
Lecturer: Ph.D., prof. Yemchenko I.V.
Semester: 4 семестр
Mode of study: денна
Learning outcomes: he purpose of studying the academic discipline is to form the future specialist's basic knowledge, abilities and skills and to provide an in-depth study of the basic principles of consumer rights protection regarding the purchase, use (consumption) of goods and services, as well as legal acts regulating this sphere of relations. Tasks of the academic discipline in accordance with the educational program The study of an academic discipline involves the formation and development of students' competencies: general competences: ZK 1. Ability to abstract thinking, analysis and synthesis. professional competences: FC 2. The ability to choose and use appropriate methods and tools for justifying decisions regarding the creation and functioning of business, trade and stock exchange structures. FK3. The ability to carry out activities in the interaction of subjects of market relations. FC10. Business planning ability. Assessment of the market situation and the results of activities in the field of entrepreneurship, trade and exchange practice, taking into account risks. Learning outcomes in accordance with the educational program, learning and teaching methods, methods of evaluating the achievement of learning outcomes As a result of studying the academic discipline, the student must be able to demonstrate the following learning outcomes: AB1. Management of complex actions or projects, responsibility for decision-making in unpredictable conditions. AB3. Ability to further study with a high level of autonomy. As a result of studying the academic discipline, the student must be able to demonstrate the following program learning outcomes: Knowledge: ЗН5. Know the characteristics of goods, works and services in business, trade and exchange activities. ЗН6. Know the regulatory and legal support for the activities of business, trade and stock exchange structures and apply it in practice. ЗН8. To know the basics of business planning, assessment of market conditions and the results of business, trade and exchange structures, taking into account risks. Skills: UM 1. Ability to think critically, analyze and synthesize for professional purposes. UM 2. Apply acquired knowledge to identify, set and solve problems in various practical situations in business, trade and stock market activities.
Required prior and related subjects: Economic theory. Trade infrastructure and organization of trade Basics of marketing Theoretical foundations of commodity science
Summary of the subject: Topic 1. Formation and development of international consumerism Topic 2. Development of consumerism in Ukraine Topic 3. Protection of consumer rights to proper quality of goods Topic 4. Protection of consumer rights to the safety of goods (works, services) Topic 5. Protection of consumer rights to information about goods (works, services) Topic 6. Protection of consumer rights when selling goods Topic 7. Consumer rights in case of violation by the executor of the terms of the contract on performance of works and provision of services Topic 8. Organization of the protection of the right of consumers to be heard in case of the purchase of low-quality dangerous goods or services Topic 9. Marking and coding
Assessment methods and criteria: Assessment of students' knowledge of the academic discipline is carried out on the basis of the results of current control Current control (100%): performance of practical tasks (15%) for 1 point for each topic, test control (15%) for 1 point for each topic, writing the final test paper (70%).
Recommended books: 1. Sirohman IV, Zavgorodnya VM Commodity of packaging materials and containers: Textbook. - К .: ЦУЛ, 2009. - 614 с. 2. Sirohman IV, Zavgorodnya VM, Lebedinets VT Commodity of packaging materials and containers: Textbook / I.V. Sirohman, VM Zavgorodnya, VT Swan. - К.: Знання, 2014. - 543 с. 3. UN General Assembly Resolution 39/248 "Guidelines for the Protection of Consumers": UN; Resolution, Principles, International document dated 09.04.1985 [Electronic resource]: official web-portal of the Verkhovna Rada of Ukraine. Regulatory framework of Ukraine. - Access mode: http://zakon2.rada.gov.ua/laws/show/995_903. 4. Charter of Fundamental Rights of the European Union: European Union; Charter, International document from 07.12.2000 [Electronic resource]: official web-portal of the Verkhovna Rada of Ukraine. Regulatory framework of Ukraine. - Access mode: http://zakon2.rada.gov.ua/laws/show/994_524 5. Civil Code of Ukraine: Code of Ukraine, Law, Code № 435-IV edition of 19.07.2017 [Electronic resource]: official web-portal of the Verkhovna Rada of Ukraine. Regulatory framework of Ukraine. - Access mode: http://zakon2.rada.gov.ua/laws/show/435-15. 6. Civil Procedure Code of Ukraine: Code of Ukraine, Law, Code № 435-IV edition of 03.08.2017 [Electronic resource]: official web-portal of the Verkhovna Rada of Ukraine. Regulatory framework of Ukraine. - Access mode: http://zakon2.rada.gov.ua/laws/show/1618-15. 7. On consumer protection: Law of Ukraine № 1023-XII edition of 10.06.2017 [Electronic resource]: official web-portal of the Verkhovna Rada of Ukraine. Regulatory framework of Ukraine. - Access mode: http://zakon.rada.gov.ua/cgi-bin/laws/main.cgi?nreg=1023-12. 8. On the basic principles of state supervision (control) in the sphere of economic activity: Law of Ukraine № 877-V edition from 01.01.2017 [Electronic resource]: official web-portal of the Verkhovna Rada of Ukraine. Regulatory framework of Ukraine. - Access mode: http://zakon3.rada.gov.ua/laws/show/877-16. 9. On the appeal of citizens: Law of Ukraine № 393/96-VR edition of 05.10.2016 [Electronic resource]: official web-portal of the Verkhovna Rada of Ukraine. Regulatory framework of Ukraine. - Access mode: http://zakon3.rada.gov.ua/laws/show/393/96-%D0%B2%D1%80. 10. On approval of the Procedure for conducting trade activities and rules of trade services in the consumer goods market: Resolution, Procedure, List, Rules № 833 edition of 24.03.2017 [Electronic resource]: official web-portal of the Verkhovna Rada of Ukraine. Regulatory framework of Ukraine. - Access mode: http://zakon4.rada.gov.ua/laws/show/833-2006-p.