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Quality Management (курсова робота)
Major: Business, Trade and Exchange Activities
Code of subject: 6.076.00.O.030
Credits: 2.00
Department: Ecological Politics and Environment Protection Management
Lecturer:
Serhiy SHEVCHENKO Assistant Professors of the department of
entrepreneurship and ecological expertise of goods
Semester: 4 семестр
Mode of study: денна
Learning outcomes: As a result of studying the academic discipline, the student must be able to demonstrate the following learning outcomes:
1. To be able to adapt and show initiative and independence in situations that arise in professional activity.
2. Identify and analyze the problems of entrepreneurship, trade and stock market activity and develop measures to solve them.
3. Be able to develop measures of material and moral encouragement and use other tools to motivate staff and partners to achieve the set goal.
4. Apply business communications to support interaction with representatives of various professional groups. 5. To be able to perform tasks in the field of entrepreneurship, trade and/or exchange activity professionally, in full and with creative self-realization. 6. Be able to develop and implement measures to ensure the quality of the work performed and determine their effectiveness. 7. To determine and implement strategic plans for the development of economic entities in the field of entrepreneurship, trade and/or stock market activity. 8. Evaluate products, goods, services, as well as processes taking place in business, trade and/or exchange structures, and draw appropriate conclusions for management decisions.
9. Develop and make decisions aimed at ensuring the efficiency of business entities in the field of business, trade and/or stock exchange activities.
10. To be able to solve problematic issues that arise in the activities of business, trade and/or stock exchange structures under conditions of uncertainty and risks. 11. To implement innovative projects in order to create conditions for the effective functioning and development of business, trade and/or exchange structures.
As a result of studying the academic discipline, the student must be able to demonstrate the following program learning outcomes:
Knowledge:
1 Specialized conceptual knowledge acquired in the process of study and/or professional activity at the level of the latest achievements, which is the basis for original thinking and innovative activity, in particular in the context of research work
2 Critical understanding of problems in education and/or professional activity and at the border of subject areas
Skills:
1 Solving complex tasks and problems that requires updating and integrating knowledge, often in conditions of incomplete/insufficient information and conflicting requirements
2 Conducting research and/or innovative activities
Required prior and related subjects: Рrerequisites
Theoretical foundations of commodity science
Со-requisites
Organization of exchange activity
Basics of economic analysis and forecasting
Information systems of a trading enterprise
Summary of the subject: 1. Quality management: relevance, problems, general terminology.
2. Basic terms in the field of quality management
3. Domestic and international experience in quality management
4. Harmonization of domestic regulatory documents in the field of quality management with international ones.
5. Quality management systems.
6. ISO international standards in the field of quality management, the evolution of the development of quality standards.
7. Principles of quality management.
8. Organization of development and implementation of quality management systems at enterprises.
9. Statistical methods in quality management.
10. Certification of quality systems.
11. Normative basis for certification of quality systems: international, regional, national.
12. General concept of conformity assessment.
13. Quality costs and their classification.
14. Accounting for quality costs in TQM conditions.
15. Quality audit and quality awards.
Assessment methods and criteria: Assessment of students' knowledge of the academic discipline is carried out on the basis of the results:
credit diff:
Current control (30%):
- written express control (10%) - the maximum number of points for each
topic - 1 point;
- performance of laboratory work (20%) - the maximum number of points for each
report on laboratory work - 2 points.
Final control (70%) - differential credit:
Recommended books: 1. Davidova O.Yu. Management of quality of products and services in hotel and restaurant economy: textbook / O.Yu. Давидова. –Kh .: Ivanchenko I.S. Publishing House, 2018. –488p.
2. Bezrodna S.M. Quality management: textbook. way. For students of economic specialties / Bezrodna C.M. – Chernivtsi: PVKF «Technodruk», 2017. –174p.
3. Bychkivsky R. Quality Management: Textbook - L .: SI "Lviv Polytechnic", 2000 - 328 p.
4. Bondarenko G.G. etc. Quality management and elements of the quality management system: Textbook / G.G. Bondarenko, MV Glebova, V.P.Siroklin, N.V. Chernobay - Kharkiv: Nat. aerospace ME Zhukovsky University "Kharkiv. aviation. Inst. ”, 2017. –84p.
5. Gorbashko, E.A .Quality management: a textbook for SPO / EA Gorbashko. - 3rd ed., Reworked. and ext. - М ., 2018. - 352 с
6. Glichev A.V. Fundamentals of product quality management 2nd ed. - M. RIA "Standards and Quality", 2001. - 425 p.
Quality Management
Major: Business, Trade and Exchange Activities
Code of subject: 6.076.00.O.028
Credits: 4.00
Department: Ecological Politics and Environment Protection Management
Lecturer:
Serhiy SHEVCHENKO Assistant Professors of the department of
entrepreneurship and ecological expertise of goods
Semester: 4 семестр
Mode of study: денна
Learning outcomes: As a result of studying the academic discipline, the student must be able to demonstrate the following learning outcomes:
1. To be able to adapt and show initiative and independence in situations that arise in professional activity.
2. Identify and analyze the problems of entrepreneurship, trade and stock market activity and develop measures to solve them.
3. Be able to develop measures of material and moral encouragement and use other tools to motivate staff and partners to achieve the set goal.
4. Apply business communications to support interaction with representatives of various professional groups. 5. To be able to perform tasks in the field of entrepreneurship, trade and/or exchange activity professionally, in full and with creative self-realization. 6. Be able to develop and implement measures to ensure the quality of the work performed and determine their effectiveness. 7. To determine and implement strategic plans for the development of economic entities in the field of entrepreneurship, trade and/or stock market activity. 8. Evaluate products, goods, services, as well as processes taking place in business, trade and/or exchange structures, and draw appropriate conclusions for management decisions.
9. Develop and make decisions aimed at ensuring the efficiency of business entities in the field of business, trade and/or stock exchange activities.
10. To be able to solve problematic issues that arise in the activities of business, trade and/or stock exchange structures under conditions of uncertainty and risks. 11. To implement innovative projects in order to create conditions for the effective functioning and development of business, trade and/or exchange structures.
As a result of studying the academic discipline, the student must be able to demonstrate the following program learning outcomes:
Knowledge:
1 Specialized conceptual knowledge acquired in the process of study and/or professional activity at the level of the latest achievements, which is the basis for original thinking and innovative activity, in particular in the context of research work
2 Critical understanding of problems in education and/or professional activity and at the border of subject areas
Skills:
1 Solving complex tasks and problems that requires updating and integrating knowledge, often in conditions of incomplete/insufficient information and conflicting requirements
2 Conducting research and/or innovative activities
Required prior and related subjects: Рrerequisites
Theoretical foundations of commodity science
Со-requisites
Organization of exchange activity
Basics of economic analysis and forecasting
Information systems of a trading enterprise
Summary of the subject: 1. Quality management: relevance, problems, general terminology.
2. Basic terms in the field of quality management
3. Domestic and international experience in quality management
4. Harmonization of domestic regulatory documents in the field of quality management with international ones.
5. Quality management systems.
6. ISO international standards in the field of quality management, the evolution of the development of quality standards.
7. Principles of quality management.
8. Organization of development and implementation of quality management systems at enterprises.
9. Statistical methods in quality management.
10. Certification of quality systems.
11. Normative basis for certification of quality systems: international, regional, national.
12. General concept of conformity assessment.
13. Quality costs and their classification.
14. Accounting for quality costs in TQM conditions.
15. Quality audit and quality awards.
Assessment methods and criteria: Assessment of students' knowledge of the academic discipline is carried out on the basis of the results:
credit diff:
Current control (30%):
- written express control (10%) - the maximum number of points for each
topic - 1 point;
- performance of laboratory work (20%) - the maximum number of points for each
report on laboratory work - 2 points.
Final control (70%) - differential credit:
- written component (60%);
- oral component (10%).
Recommended books: 1. Davidova O.Yu. Management of quality of products and services in hotel and restaurant economy: textbook / O.Yu. Давидова. –Kh .: Ivanchenko I.S. Publishing House, 2018. –488p.
2. Bezrodna S.M. Quality management: textbook. way. For students of economic specialties / Bezrodna C.M. – Chernivtsi: PVKF «Technodruk», 2017. –174p.
3. Bychkivsky R. Quality Management: Textbook - L .: SI "Lviv Polytechnic", 2000 - 328 p.
4. Bondarenko G.G. etc. Quality management and elements of the quality management system: Textbook / G.G. Bondarenko, MV Glebova, V.P.Siroklin, N.V. Chernobay - Kharkiv: Nat. aerospace ME Zhukovsky University "Kharkiv. aviation. Inst. ”, 2017. –84p.
5. Gorbashko, E.A. Quality management: a textbook for SPO / EA Gorbashko. - 3rd ed., Reworked. and ext. - М ., 2018. - 352 с
6. Glichev A.V. Fundamentals of product quality management 2nd ed. - M. RIA "Standards and Quality", 2001. - 425 p.