Logistics Services

Major: Marketing
Code of subject: 6.075.05.E.136
Credits: 3.00
Department: Marketing and Logistics
Lecturer: PhD, Associate Professor of Economics Olga S. Кostyuk
Semester: 8 семестр
Mode of study: денна
Learning outcomes: know: essence and stages of logistics customer service; service standards and criteria for quality of logistic services; stages of logistics cycle orders; strategy logistics services. to be able to: simulate the process of selecting the optimal level of logistics services; choose the optimal strategy with clients; plan and organize customer service; planning and control cycle of customer service; assess the quality of logistics services and develop service standards.
Required prior and related subjects: • Prerequisites: Marketing Management Logistics • Co-requisites: Logistics Economy , Industrial Logistics.
Summary of the subject: Logistics services in the customer services. The essence of logistics customer service. The process of logistics customer service. Logistics services and keeping customers. Choice of logistics customer services. Logistics services standards and quality of services. Concept of logistics customer services. Strategy logistic services consumer.
Assessment methods and criteria: current control (30%): written reports of practical work, oral examination; control module (70%): control tests, oral questioning. Final assessment (semester exam): testing, oral examination (70%).
Recommended books: 1. Крикавський Євген / Логістика для економістів : підручник / Євген Крикавський. - 2-ге вид., випр. і доп. - Львів : Видавництво Львівської політехніки, 2014. - 476 с. - (Серія "Світ маркетингу і логістики", вип. 9). 2. Чухрай Н.І. Логістичне обслуговування: Підручник / Н.І. Чухрай – Львів: Вид-во Нац. ун-ту «Львівська політехніка», 2006. – 284 с. 3. Григорак М.Ю. Логістичне обслуговування: навч. посібник / М.Ю. Григорак, О.В. Карпунь. – К.: Видавництво Національного авіаційного університету. «НАУ-друк», 2008. – 160 с. 4. Kempny D. Obsluga logistyczna, wyd. AE. – Katowice, 2008.